We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thefussypup@gmail.com.
You can always contact us for any return question at thefussypup@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thefussypup@gmail.com.
Refund and Exchange Policy
At The Fussy Pup, we want you to love your purchase! If you’re not completely satisfied, we’re happy to accept returns and exchanges under the following conditions:
Eligibility for Returns and Exchanges
Timeframe
Returns and exchanges must be initiated within 14 days of receiving your order.
Condition
Items must be returned in their original, unused, and unworn condition with all packaging intact.
Exceptions
- Earrings: For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.
- Personalized Items: Custom or personalized items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
How to Return or Exchange an Item
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Contact Us
Email us at thefussypup@gmail.com - to initiate your return or exchange. Please include your order number and a brief description of the issue.
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Ship the Item
Securely package the item and ship it to the provided address
- Processing
- Refunds will be processed once the returned item is received and inspected.
- All refunds will be issued through the Shopify interface to the original payment method.
- Refunds typically take 5–7 business days to appear on your payment account, depending on your bank.
Return Shipping Costs
- Return shipping costs are the responsibility of the buyer, unless:
- The item arrived damaged
- You received an incorrect item
If eligible, we’ll provide a prepaid shipping label for damaged or incorrect items.
Questions?
If you have any questions or concerns about our refund policy, please contact us at:
- Email: thefussypup@gmail.com
We’re here to help and ensure your satisfaction!