We want you to feel confident in your purchase from The Fussy Pup. Below are answers to some of our most commonly asked questions. If you don’t find what you’re looking for, feel free to contact us - we’re happy to help!
1. How do I care for my copper and silver jewelry?
Copper: Copper may naturally develop a patina over time. To maintain its shine:
- Gently polish with a soft cloth.
- For a deeper clean, use a mixture of lemon juice and baking soda or a commercial copper cleaner.
- Keep your jewelry dry and store it in an airtight container to prevent tarnish.
- Avoid exposure to chemicals, such as those in swimming pools or cleaning products.
Silver: To keep silver looking its best:
- Use a silver polishing cloth to remove tarnish.
- Store silver jewelry in anti-tarnish pouches or lined boxes.
- Avoid contact with harsh chemicals, such as cleaning agents or chlorine.
For enameled pieces, handle with care to protect the finish and avoid abrasive surfaces.
2. Are your earrings hypoallergenic?
Yes! Our earrings are crafted with sterling silver or surgical steel hooks, making them suitable for most people with sensitive ears.
3. Do you offer custom orders or engraving?
Absolutely! We specialize in creating one-of-a-kind pieces. Custom options include:
- Custom sizing for cuffs and bangles.
- Special enamel colors for earrings.
- Personalized designs for special occasions.
Reach out to us to discuss your custom jewelry ideas.
4. What is your return/exchange policy?
We want you to love your purchase! If you’re not completely satisfied, we accept returns and exchanges under the following conditions:
- Timeframe: Returns and exchanges must be initiated within 14 days of receiving your order.
- Condition: Items must be returned in their original, unworn condition.
- Exceptions: Due to hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.
How to return or exchange an item:
- Contact us to initiate the process.
- Ship the item to:
The Fussy Pup
204 W 2nd Street
Seymour, Indiana 47274 - Once we receive the item, we will process your return or exchange promptly.
Please note: Return shipping costs are the responsibility of the buyer, unless the item arrived damaged or incorrect.
5. Will my jewelry tarnish over time?
Copper: Copper may darken or develop a patina as it reacts with air and moisture. Many customers embrace this as a natural characteristic of copper, adding character to the piece. If you prefer to maintain its original shine, follow our care instructions.
Silver: Silver may tarnish over time due to exposure to air, moisture, or certain chemicals. Regular polishing and proper storage can help prevent tarnish and keep your silver jewelry looking beautiful.
6. Do you ship internationally?
Yes, we ship to many countries worldwide! Shipping rates and delivery times will vary depending on your location. Any customs fees or taxes are the responsibility of the buyer.
7. What materials do you use in your jewelry?
Our jewelry is crafted primarily from:
- Copper: Hand-forged and sometimes enameled for vibrant color.
- Silver: Sterling silver is used in some of our jewelry designs, and earring hooks are always sterling silver or surgical steel.
- Enamel: Vibrant kiln-fired finishes made from powdered glass, adding durability and a pop of color.
8. Can I include a gift message or special packaging?
Yes! If you’re purchasing a gift, let us know during checkout. We’re happy to include a handwritten note or provide gift-ready packaging.
If you have any other questions or need further assistance, please don’t hesitate to contact us at thefussypup@gmail.com. We’re here to help!